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Refund Policy

RETURNS

At Red Betty Boutique,

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with tags on item, no makeup or deodorant marks.

To complete your return, we require a receipt or proof of purchase.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund of a store credit.
If you are approved, then your refund will be processed, as a store credit.  It will be applied to you via email as a gift voucher, which has a 12mth expiry from date on voucher. 

Sale items 
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded, or exchanged.

Exchanges 
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at redbetty@yahoo.com or call us, to arrange delivery.

Shipping
To return your product, you should mail your product to: PO Box 665, Oxenford, QLD, 4210, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. For exchanging items buyers are required to have a pre paid self addressed satchel from Australia Post with the item being returned.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Red Betty Boutique is not responsible for lost or delayed items in transit.